Delete your Cirtru account

You can delete your Cirtru account yourself, in the app or on the website. It is the same account in both places, so deleting it in one deletes it everywhere.

From the Cirtru mobile app

  1. Open the Cirtru app and sign in.
  2. Tap My Account, then My Profile.
  3. Scroll to the bottom. Next to Delete Account, tap Proceed.
  4. Tap the Delete Account button that appears below it.
  5. In "Delete account - are you sure?", type DELETE in the box, then tap Permanently delete my account. Tap Cancel to keep your account.
  6. You'll see "Your account has been deleted". Tap OK.

From the Cirtru website

  1. Go to cirtru.com and sign in the same way you do in the app: with your email and password, Continue with Google or Continue with Apple.
  2. Click My Account at the top of the page. In a phone's browser, tap My Account at the bottom of the screen, then My Profile.
  3. On the My Profile page, scroll to the last section. Next to Delete Account, click Proceed.
  4. Click the Delete Account button that appears below it.
  5. In "Delete account - are you sure?", type DELETE in the box, then click Permanently delete my account. Click Cancel to keep your account.
  6. You'll see "Your account has been deleted" on the home page. Click OK.

If the app or the website asks you to verify your phone number before you can continue, you won't be able to reach Delete Account yet. Email us as described under "Can't sign in?" below and we'll delete the account for you.

What happens to your data

Your account is deleted as soon as you confirm. This can't be undone. Straight away:

  • You're signed out on every device, and the account can no longer be signed in to.
  • Your email address and any Sign in with Apple or Google link are removed from the account. If you used Sign in with Apple, we also ask Apple to disconnect Cirtru from your Apple ID.
  • Your profile and listings are no longer shown on Cirtru.
  • People you were chatting with see "User unavailable" instead of your name, your messages show to them as "Message unavailable", and they can't message you.
  • Your saved-search alerts are turned off, and we stop sending you emails and notifications.

Your data will be deleted within 30 days, except for limited data we may keep longer where required or permitted by law.

Can't sign in?

Email connect@cirtru.com and ask us to delete your account, writing from the email address on your Cirtru account where possible.